Terms of Use

 

 

We deliver Monday to Friday excluding public holidays

All auderelab.com orders are gift wrapped in branded Audere packaging.

UK and Italy Shipping

  • Limited collection items - one week before 1.00pm GMT - 10.00 £

  • Texture collection items - two/three weeks before 1.00pm GMT - 15.00 £

  • DayxDay collection items - three week before 1.00pm GMT - 20.00 £.

Europe Shipping

All the collections - two/three weeks before 1.00pm GMT - 10.00 £, 15.00 £, 20.00£

We ship to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Norway, Switzerland.

International Shipping

We do take about a month for all the collection. If you have a specific delivery request for please contact the client services team clientservices@auderelab.com. Anyway for any international shipping please contact clientservices@auderelab.com.

We want to specify that the shipping time is slightly longer due to the quality and uniqueness of every single product. Quality before quantity. At the same time we are improving to make one to three days shipping possible to Greater London only. 

Shipping

All orders are delivered by DHL and TNT.

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.

Please note that your billing address must match the address on your credit card statement.

When your order is shipped, we will send you a confirmatory email.

Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

For security reasons, all auderelab.com online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.

If you have any questions regarding shipping please contact us shipping@auderelab.com.